How do I place an order and how much notice do you need?

You can contact us directly via email or by phone. We need at least 48 hours notice before scheduled pickup time. For larger orders (i.e. weddings or other large party events), we need a least a month’s notice before the event to talk about the details of the event, decorations, logistics, etc. We can send you a detailed quotation for any special order you may have.

michelle@glazecupcakery.com

Phone: 972-244-3891

Can I place and pick up an order for 1 cupcake?

On occasion, Glaze does offer monthly promotions that provide sale of smaller quantities than a dozen cupcakes. However, we normally sell by the dozen as we bake our cupcakes upon request. We are a home bakery looking to settle into a retail outlet in the future.

Can I place an order for an assortment of cupcakes?

For orders of and exceeding 24 regular cupcakes or 48 mini cupcakes, we can accommodate your order for up to a maximum of 3 flavor choices. Since we do not produce a daily menu of cupcakes and only make cupcakes upon request, any orders smaller than these quantities will have to be 1 flavor of choice. However, for our monthly promotions you can purchase an assortment. Glaze offers price discounts on 1/2 dozen & 1 dozen cupcakes during the monthly promotion. We announce these promotions via our Twitter or Facebook pages. “Follow” or “LIKE” our pages in order to get announcements on these offers.

Where are you located?

Glaze Cupcakery is located in Plano, TX 75093.  We are a couple miles east of the Dallas North Tollway between Parker Rd. & Spring Creek Pkwy. We currently are a home bakery looking to settle into a retail location in the future.

When can I pick up my order?

Once you place your order, we can discuss a pick up day/time from our Plano home bakery so your order will be ready at your pick up appointment time.

Do you offer delivery?

Yes, for orders of 1 dozen or more we offer delivery. You can Contact Us to see if we deliver to your area. We can then quote you an estimate based on your delivery location zip code. If you decide delivery will work for you, we can then setup a delivery date & time.

What type of ingredients do you use? Do your desserts contain nuts?

Our desserts are made with 100% natural ingredients. They contain butter, sugar, flour, milk and eggs.  Our glazes and frostings contain confectioners sugar and zest of fruit for certain flavors.  Whenever possible, we choose organic ingredients.

Our kitchen is not nut-free since some our desserts contain nuts.

Do you offer dietary restricted or allergy free (i.e. gluten free, dairy free, nut free, sugar free, vegan, etc.) baked goods?

Unfortunately, due to liability & cross contamination issues we do not offer this. We do NOT have separate baking and mixing utensils that have NEVER come into contact with those allergens. Even though these tools have been washed and sanitized, there is still a chance there may be trace amounts of the allergen left behind. We value your health too much to take a chance in accidentally exposing you to something that may make you very sick or even worse be fatal due to your allergy. For gluten free cupcakes/cakes, when baking with wheat flour, it can stay in the air & come back down hours later, thus causing cross contamination. Gluten free baking is a whole different skill set that includes testing, developing recipes & researching ingredients. This in not a specialty of ours but we will be more than happy to recommend some local home bakers that specialize in dietary restricted or allergy free baking.

Do you offer any alcohol infused cupcakes?

Unfortunately, we do not at this time. Per Texas law (TABC-Texas Alcoholic Beverage Commission), the bakery must possess a liquor license to do so.

How do I store my cupcakes?

All Glaze cupcakes are made fresh upon request. If cupcakes are not eaten the day of purchase, you can store them in an air tight container for up to 2 days. We recommend that you keep them in a cool, dark area. After such time, you can freeze them in an air tight container.

Does Glaze offer discounts on cupcakes?

Yes, for high volume orders, we do offer a discount based on quantity. We can send you a quote based on the total amount of cupcakes ordered.

We also offer other promotions and monthly specials. You can view them on our website under our Promotions section, can “follow” us on Twitter, or “LIKE” us on Facebook in order to get updates.

Do you ship your cupcakes and cake pops?

Unfortunately, at this time we do not due to Texas law and being a home bakery. Hopefully, when we open a retail outlet, we would like to provide this service to our customers.

How much are your cupcakes?

Our regular sized cupcakes start at $37 per dozen and $37 for 24 qty. cupcake minis. You can view all of our flavor prices under our Flavors tab.

Custom decorated cupcakes are priced individually based on the intricacy of the design. We offer both fondant and chocolate candy toppers. The toppers start at $0.25 each. Please contact us further to discuss the design and we can send you a formalized quotation.

What payment methods do you accept?

We accept cash, major credit cards (Visa/MasterCard/American Express/Discover), cashiers checks, paypal, and travelers checks all payable to Glaze Cupcakery. Orders over $100 require 25% payment of order total to secure required date and is non-refundable. Final payment is due 2 weeks prior to required date.

What if I need to cancel my order?

We ask that if you need to cancel your order to please let us know no later than 48 hours before the order is required. If your order is a large order, the 25% upfront is non-refundable but we will refund the 75% that is paid 2 weeks before the event as long as we receive 48 hours notice. We prepare and purchase ingredients right before the order is due so this is why we ask that you let us know no later than 48 hours before.

Does Glaze cater to weddings?

Yes, we like to sit down with the bride and/or groom at our home bakery to discuss details of their wedding and to see how we can we can make their day a little sweeter with our cupcakes.

For weddings, it usually is best to have the wedding consultation no later than a month before the big day. The sooner the better. A deposit of 25% of the total is required to reserve the date and is non-refundable. All details of the order will need to be finalized and the remaining portion of the order total is required no later than 2 weeks before the day of the event. We do offer volume discounts based on quantity ordered.

Does Glaze offer samples?

Yes, for any orders of $200+ we can provide up to 3 flavors of choice for samples. We can only make as little as 4 qty. of each flavor and you will be charged up front for the samples. We will, however, deduct the price of the samples ordered out of the final 75% payment due 2 weeks before the event.

Do you make character cakes & cupcakes?

We get many requests if we can make a cake/cupcakes with an image or figure on it from a movie/cartoon. There are copyright laws in place that protect the owner of these images. Here is a link to an article which explains this more. http://www.cakeboss.com/Cake…/Articles/Copyrighted-Cakes

We are not able to make a cake/cupcakes with copyright images on it, however, we could use toys, cake decorating packs, etc. which are purchased to get you the desired cake/cupcakes you are wanting. We have all seen cakes/cupcakes on the internet depicting copyrighted images & unfortunately it is not worth the risk of legal action to attempt the cake/cupcakes. We look forward to helping you with your cake/cupcake needs. We can come up with a theme or design that is legal and everyone will enjoy!